Privacy Policy | Lets Notify

1. INTRODUCTION

M/s. NotifySuite Technology India Pvt Ltd ("Company," "Lets Notify," "we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.letsnotify.in, use our platform, or interact with our services (collectively, the "Services").

This policy applies to all users of the Services, including website visitors, registered account holders, and end-users who receive push notifications, emails, SMS messages, or other communications dispatched through the Lets Notify platform.

PLEASE READ CAREFULLY: By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, information collected automatically when you use our Services, and information obtained from third-party sources.

2.1 Information You Provide Directly

Account Information: When you register for an account, we collect your name, email address, phone number, company name, password, and other registration details.
Payment Information: When you subscribe to a paid plan, we collect billing details such as credit/debit card numbers, billing address, and transaction history. Payment processing is handled by secure third-party payment processors.
Communication Data: When you contact us via email, contact forms, or customer support channels, we collect the content of your messages, your name, and your email address.
Campaign Content: Push notification content, email templates, SMS text, form configurations, and other marketing materials you create or upload to our platform.
Profile Information: Any additional information you voluntarily provide in your account profile, including profile pictures, company logos, and business descriptions.

2.2 Information Collected Automatically

Device & Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
Usage Data: Pages visited, features used, click patterns, time spent on pages, referring URLs, and navigation paths within our platform.
Push Notification Data: Subscription status, delivery confirmations, click-through rates, and opt-in/opt-out events of your end-users.
Log Data: Server logs that record requests made to our servers, including timestamps, API calls, error logs, and performance metrics.
Location Data: Approximate geographic location derived from IP addresses for segmentation and analytics purposes.

2.3 Information From Third Parties

OAuth Providers: If you sign in using third-party authentication services (e.g., Google), we receive your name, email address, and profile picture as permitted by the provider.
Analytics Partners: We may receive aggregated or anonymized analytics data from third-party analytics providers to improve our Services.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our platform, including sending push notifications, emails, and SMS campaigns on your behalf.
Account Management: To create and manage your account, process transactions, and provide customer support.
Analytics & Insights: To generate campaign analytics, subscriber growth reports, click-through rate metrics, and other performance insights displayed in your dashboard.
Personalization: To customize your experience, recommend features, and provide targeted content based on your usage patterns.
Communication: To send you service-related notices, updates, security alerts, billing reminders, and promotional communications (with your consent where required).
Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, abuse, and other harmful activities on our platform.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Product Development: To research, develop, and test new features, products, and services that enhance the user experience.

4. SHARING OF INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, email delivery, SMS gateway providers, and analytics services. These providers are contractually obligated to use your data only as necessary to provide services to us.
Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal processes such as a court order, subpoena, or government request.
Business Transfers: In the event of a merger, acquisition, reorganization, dissolution, or similar corporate transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.
Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms of Use, suspected fraud, threats to the safety of any person, or as evidence in litigation.
With Your Consent: We may share your information with third parties when you have explicitly consented to or directed us to do so.

NOTE: As a platform that enables you to send push notifications, emails, and SMS to your own subscribers, you (as a Lets Notify user) are the data controller of your end-user subscriber data. You are responsible for ensuring your own compliance with applicable data protection laws regarding the data you collect and process through our platform.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our Services.

5.1 Types of Cookies We Use

Essential Cookies: Required for the basic functioning of our website and platform, such as maintaining your login session and security tokens.
Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent, and navigation patterns.
Functional Cookies: Remember your preferences and settings (such as language, region, and display preferences) to provide a personalized experience.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our Services may not function properly.

5.3 Service Worker & Push Subscription

Our push notification service uses browser Service Workers and the Web Push API to deliver notifications to end-users. When an end-user opts in to receive push notifications on a website using Lets Notify, a push subscription token is generated and stored on our servers. This token does not contain personally identifiable information and is used solely for the purpose of delivering push notifications.

6. DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

Account Data: Retained for the duration of your active account and for up to 12 months after account deletion to allow for account recovery and legal compliance.
Campaign & Analytics Data: Retained for the duration of your active subscription. Historical campaign data may be retained in aggregated, anonymized form for analytics and product improvement purposes.
Push Subscriber Data: Subscriber tokens and associated metadata are retained as long as the subscription is active. Expired or unsubscribed tokens are purged within 30 days.
Payment Records: Transaction records are retained for the period required by applicable tax and financial regulations (typically 7 years in India).
Communication Logs: Support tickets and correspondence are retained for up to 24 months after resolution.

When data is no longer needed for the purposes outlined above, we securely delete or anonymize it.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using industry-standard AES-256 encryption.
Access Controls: Access to personal data is restricted to authorized personnel who require it for legitimate business purposes. We employ role-based access controls and multi-factor authentication for internal systems.
Infrastructure Security: Our platform is hosted on secure cloud infrastructure with firewall protection, intrusion detection systems, and regular security audits.
Monitoring & Incident Response: We continuously monitor our systems for potential vulnerabilities and have established incident response procedures to address security breaches promptly.

IMPORTANT: While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. THIRD-PARTY SERVICES

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Lets Notify. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices of such third parties.

We encourage you to review the privacy policies of any third-party services you access through our platform. The third-party services we may integrate with include, but are not limited to:

Payment gateways (e.g., Razorpay, Stripe) for processing subscription payments
Cloud hosting providers for platform infrastructure
Email delivery services for transactional and campaign emails
SMS gateway providers for text message delivery
Analytics platforms for usage insights and performance monitoring
Authentication providers for social login functionality

9. CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal data from a child under 18 without verified parental consent, we will take steps to delete such information from our servers promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hello@letsnotify.in so that we can take the necessary actions.

10. YOUR RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

Right of Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
Right to Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions (e.g., legal retention requirements).
Right to Restriction: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to request that we transfer your personal data to another service provider in a structured, machine-readable format.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@letsnotify.in. We will respond to your request within 30 days of receipt. We may ask you to verify your identity before processing your request.

Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by clicking the "unsubscribe" link in any marketing email. Please note that you may still receive transactional and service-related communications even after opting out of marketing messages.

11. INTERNATIONAL DATA TRANSFERS

Lets Notify is headquartered in Bangalore, India. Your personal information may be transferred to, stored, and processed in India or other countries where our service providers operate. These countries may have data protection laws that differ from the laws of your jurisdiction.

By using our Services, you consent to the transfer of your information to India and other countries as described in this policy. We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally, including contractual clauses and compliance with applicable data transfer regulations.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this page.
Post a notice on our website or send you an email notification for significant changes.
Where required by law, obtain your consent before applying material changes to how we process your data.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Services after any modification to this Privacy Policy constitutes your acceptance of the updated policy.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Company Name: M/s. NotifySuite Technology India Pvt Ltd
Email: hello@letsnotify.in
Website: www.letsnotify.in
Headquarters: Bangalore, India

We will make every effort to respond to your inquiry within 30 business days.